Quality Products since 1954

704-596-8717 or 1-800-438-0770


5001 N Graham St.

Charlotte, NC 28269


P.O. Box 26338 Charlotte, NC 28221

5001 N. Graham St. Charlotte, NC 28269

Phone (704) 596-8717 – Fax (704) 596-7919



Date:    June 26, 2020


To:       Moss Customers


From:   Moss Supply Management


Subject:  Order Deliveries and Lead Times       


We would like to take this opportunity to follow up on our previous communication regarding lead times. 


We are continuing to see very strong growth in our business.  This business strength, coupled with continuing labor shortages is dictating that our order lead times will continue to be 3-4 weeks for the foreseeable future.  Please be aware of this and please plan for it.  Also, please be aware that, while we have changed the delivery dates on order confirmations to show 3-week lead times, some orders will deliver past that date.


In addition, please be aware that orders built in our VA production operation (New Construction D/H, Replacement D/H and S/H) will be on a 5-6 week lead time.  We did experience a Covid 19 exposure in this location which resulted in the plant having to be shut down and professionally cleaned.  We are making some progress with orders here, but lead times will continue to be extended for some period of time.          


We are doing everything possible to get our lead times back to our normal 2-3 weeks.  However, the difficult times we find ourselves in make this task more difficult than normal, and we ask your continued patience as we work through these issues together.


As always, we thank you for and appreciate your business.  We look forward to continuing to grow together!


Thank you



Joel Ross

Director of Sales

Moss Supply Company           


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